Customer Relationship Management

tax-8

  • Managing all company’s relationships and interactions with customers and potential customers.
  • Provide strategic ,analytical & Operational CRM Process & enhancement initiatives .
  • Customer care risk management ‘assessments ( Activation, Credit & Collection , customer support ..etc )
  • Maximizing sales growth by increasing customer loyalty & decreasing churn rate
  • Call center / back office set up & management
  • Applying COPC quality standards on all customer activities
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