Customer Relationship Management
- Managing all company’s relationships and interactions with customers and potential customers.
- Provide strategic ,analytical & Operational CRM Process & enhancement initiatives .
- Customer care risk management ‘assessments ( Activation, Credit & Collection , customer support ..etc )
- Maximizing sales growth by increasing customer loyalty & decreasing churn rate
- Call center / back office set up & management
- Applying COPC quality standards on all customer activities